Driving Innovation in IoT Ecosystems through Human-Centered Design
NewFI Mobile: a SaaS Microenterprise for field service technicians
Telema Harry, GE Appliances
Thursday, March 28 at 4 p.m. in IT 152
NewFI Mobile Microenterprise is an intrapreneurial initiative that developed organically within GE Appliances. Originally developed in 2012 for exclusive use by its field service technicians to accurately diagnose and service GE-branded appliances in their customer's home, this cloud-based software tool and hardware module has evolved to become a software-as-a-service (SaaS) business, offering these same tools to third-party services companies on a subscription basis.
Telema Harry, NewFI Mobile Microenterprise leader for GE Appliances, will present an overview of the NewFI system architecture, its features, functions, and benefits as an field service diagnostics tool, and how it transformed into a SaaS-based business within the larger GE Appliances enterprise with over 600 paying subscribers and growing.
About Telema Harry
Harry has a B.S. in Electrical Engineering and an M.S. in Computer Engineering from the Illinois Institute of Technology, and earned an MBA at The Kellogg School of Management, Northwestern University. He has been with GE Appliances for over 12 years, where he's held a number technology-oriented positions prior to his current business leadership position.
GE Appliances: Our Connected Appliance Journey and How Data Plays a Role
John Ouseph and Haitian Hu, GE Appliances
Thursday, April 18 at 4 p.m. in IT 152
Headquartered in Louisville, Kentucky, GE Appliances is a leading manufacturer of major home appliances, from cooking and laundry products, to refrigerators, dishwashers and water filtration systems. As a pioneer in WiFi-connected appliance technology, its connected suite of appliances allows people and families the ability to monitor and maintain their home from near or far using their voice or a mobile device.
John Ouseph, Technology Senior Executive for the Smart Home Solutions group will describe the development and ongoing evolution of its connected platform along with its ability to seamlessly integrate their connected appliances with partners, including Amazon Alexa, the Google Assistant, Apple HomeKit, Amazon Dash Replenishment, Nest Labs, Drop, IFTTT, SideChef, Hestan Cue, and Innit. Haitian Hu, Technical Expert of Big Data System Reliability & Analytics will share how data analytics is playing an increasingly important role improving product maintenance and service, delivering new capabilities to existing products in the home, and providing data-centered insights for future product development.
About John Ouseph
John is responsible for setting the technology and innovation strategy for GE Appliances' (IoT) smart home initiative. In his 20-year GE career, he progressed through various cross-functional operating roles in GE, including roles at the Global Research Center. John assumed the technical leadership position for the Smart Home Solutions group in November of 2011. John's newest project includes working with the global Haier team to establish the company's overall technical vision and global product roadmaps for connected and smart appliances.
About Haitian Hu
Haitian is responsible for driving the application and setting the reliability strategy for GE Appliances' IoT-based Big Data System. Haitian has over 25 years of experience in data analytics, computing algorithms and design for reliability. In his 18-year industrial career, he designed and implemented distributed data acquisition and control systems for multiple manufacturing plants. Haitian assumed the technical expert position for the Smart Home Solutions group in September 2011. His newest projects include implementing the company's remote interactive diagnostic system for all connected and smart appliances.
About the Industry Lecture Series
The Industry Lecture Series explores the impact of human-centered design on the rapid evolution of the Internet of Things. Just as human-centered design and design thinking methodologies are transforming traditional businesses and business models, these same processes are accelerating the deployment of innovative new IoT ecosystems across a broad spectrum of industry verticals. This lecture series will feature design leaders from major national corporations describing how human-centered design practices are integral to the development of forward-thinking IoT business strategies. Each semester, these leaders work with graduate students in INFO-H 567 Internet-of-Things Interface Design for Business Innovation on IoT design projects.
All lectures are free and open to the IUPUI campus and the community.
Questions about the Industry Lecture Series can be directed to Lou Lenzi at firstname.lastname@example.org.