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Facility and Technology Updates and Resources

IT Support

SoIC IT staff and UITS are here to help you with your technology needs.

IT & Facility Updates

Last updated: March 27, 2020

  • Student card access to the SoIC computer classrooms and specialty labs has been removed. Please talk to your instructor for further instructions.
  • SoIC printing services have been suspended.
  • Equipment checkout is closed until further notice.

ICTC Building Hours

In accordance with the governor’s stay-at-home order, the ICTC building is closed. Essential personnel with key or card access can enter if it is essential.

Wi-Fi Hot Spots

UITS has set up free Wi-Fi hot spots for IU students, staff, faculty, and the general public.

  • Lot 92 (630 N. Blackford Street, north of Gateway Garage)
  • The first floor of the Gateway Garage
  • Parts of floors 1 and 2 in the Blackford Garage

At all of IU’s lot hot spots, people with IU affiliations will be able to access Wi-Fi through IU Secure or eduroam, while others can use the IU Guest network.

For health and safety as well as to provide the service to all who need it, IU asks that people using the Wi-Fi hot spots do the following:

  • Stay inside cars and remain on site only as long as necessary.
  • Turn off vehicle engines to save gas and reduce emissions.
  • Never leave children unattended in the vehicles.

Spectrum Wi-Fi Hot Spots

Those needing internet access also may refer to this Spectrum Wi-Fi map of free hot spots in Marion and the surrounding counties.

VPN Tips

Use IU’s virtual private network only when needed.

Unless you need to connect to a service that requires virtual private networking (VPN), you don’t need to use it for most IU services like email, or external systems like Canvas and Zoom.

Use VPN when you need to access on-campus resources, like shared network drives. Also use VPN to encrypt data when you are using unknown or untrusted public Wi-Fi to transmit confidential financial data, or information protected by federal laws, such as FERPA  and HIPAA data.

As of March 24, IU employs split VPN tunneling for most users. With split tunneling, only network traffic to IU resources is routed through the encrypted VPN. This allows for more concurrent users and provides a better experience when connecting to external systems, because it doesn’t route through IU’s network first.

Some things to keep in mind about VPN:

  • You cannot use VPN while on campus
  • Use VPN only when:
    • You are trying to access a service you can’t get to another way, like a shared network drive
    • You do not trust the internet connection you are using
    • Your IT pro has told you that you need to use VPN
  • Generally, you won’t need to use VPN if you are a student. You don’t need a VPN connection to:
    • Use learning tools, such as Canvas, Zoom, or Kaltura
    • Read your IU email over the web
    • Work with your files in Box